REFUND POLICY

We are not required to provide a refund if you change your mind about the services you asked for.

But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:

• has a problem that would have stopped someone from purchasing the service if they had known about it
• is substantially unfit for it's common purpose, and can't be easily fixed within a reasonable time
• does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time 
• creates and unsafe situation

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

Please keep proof of your agreement - e.g. your invoice or quote.

We are not required to provide a refund or replacement if you change your mind. 

But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a major problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn't do what we said it would, or what you asked for and can't be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. 

If the problem is  not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase - e.g. your receipt. 

Deadly Inspiring Youth Doing Good Aboriginal and Torres Strait Islander Corporation accepts all donations in good faith. If for any reason you are not completely satisfied with your donation, you have 5 working days to request a refund to Deadly Inspiring Youth Doing Good Aboriginal and Torres Strait Islander Corporation in writing. 

Your should include name of donor, donation amount, receipt number, date of donation and reason for refund. All requests should be sent to:

Email: whichway@diydg.org.au

Postal Address: PO Box 267, Edgehill QLD 4870

This refund policy does not apply to a change of heart. Deadly Inspiring Youth Doing Good Aboriginal and Torres Strait Islander Corporation strongly recommends that you carefully consider your donation. 

If there has been an error made on your part, we will endeavour to ensure that any genuine errors (such as an incorrect amount donated) are rectified. 

Should any error made by Deadly Inspiring Youth Doing Good Aboriginal and Torres Strait Islander Corporation, one of our representatives or our financial institute(s), then a full refund will be made immediately upon notification of the error.