Feedback, Compliments and Complaints

Policy Statement  

Deadly Inspiring Youth Doing Good ATSIC (DIYDG) listens to people and takes on feedback as a source of ideas for improving services and other activities. It includes the way the organisation responds to complaints from people using services and their right to have complaints fairly assessed and acted upon. DIYDG evidence this through service delivery practices that:  

• Have fair, accessible and accountable feedback, complaints and appeals processes.  
• Effectively communicates feedback, complaints and appeals processes to people using services and other relevant stakeholders.  
• Ensure people using services and other relevant stakeholders are informed of and enabled to access any external avenues or appropriate supports tor feedback, complaints or appeals processes and assisted to understand how they access them.  
• Demonstrate that feedback, complaints and appeals processes lead to improvements within DIYDG services and that outcomes are communicated to relevant stakeholders.  

To lodge a feedback, compliment of complaint, complete the contact form below and we will endeavor to get back to you at our earliest convenience. For urgent requests, contact 0498 809 561 or email whichway@diydg.org.au.